Refund and Returns Policy
To ensure customer satisfaction and trust, our handmade crafts video website provides a clear and fair Refund and Returns Policy for all purchased courses and memberships. Below are the terms and conditions that apply to refunds, returns, and cancellations.
1. Overview
We strive to deliver high-quality video tutorials and seamless user experiences. If you’re dissatisfied with your purchase or encounter issues, we offer flexible refund options within specified limits. This policy applies to:
1.Individual video courses
2.Course bundles
3.Membership subscriptions (monthly/yearly)
2. Refund Eligibility
You may request a refund if you meet all of the following conditions:
A. Time Frame
Requests must be submitted within 7days of purchase (calculated from the payment confirmation date).
B. Usage Limitations
Courses: No more than 30% of the video content has been viewed (tracked via our system).
Memberships: No more than 7 days of access have been used (prorated refund for remaining days).
Downloads: If you’ve downloaded offline videos, refunds are not applicable (downloaded content is considered consumed).
C. Content Integrity
The course/membership must not have been shared, transferred, or resold to others.
3. Non-Refundable Items
The following are excluded from refunds:
A.Pre-downloaded videos or offline access content.
B.Free trial courses or promotional giveaways.
C.Bundled "free" items included with purchases (e.g., bonus templates).
D.Membership fees for access to live workshops/events (non-transferable).
4. How to Request a Refund
Follow these steps to initiate a refund:
1.Log in to your account on our website or mobile app.
2.Navigate to "My Orders" and locate the purchase.
3.Click "Request Refund" and provide a reason (e.g., "content not as expected").
4.Submit the request and wait for our team to review it.
Processing Time
1.Refund requests are reviewed within 1–3 business days.
2.Approved refunds are processed to your original payment method within 3–7 business days (depending on your bank/payment provider).
5. Cancellation and Subscription Refunds
For membership subscriptions (monthly/yearly):
1.During the Free Trial: Cancel anytime before the trial ends to avoid charges.
2.After Subscription Starts: Prorated refunds are issued for unused days (e.g., if you cancel after 5 days of a 30-day membership, you’ll receive a refund for 25 days).
3.Auto-Renewal: Cancel at least 24 hours before the next billing cycle to avoid charges.
6. Special Cases
A. Technical Issues
If you’re unable to access the course due to platform errors (e.g., login failures, video playback problems):
1.Contact support immediately at [email protected] or via live chat.
2.We may issue an immediate refund or extend your access as compensation.
B. Content Errors
If you discover missing videos, incorrect content, or significant quality issues:
1.Report the problem with screenshots or details.
2.We’ll prioritize your refund request or provide a replacement course.
7. FAQs
Q1: Can I get a refund if I’ve watched 35% of the course?
No. Refunds are only allowed for courses with ≤30% viewing progress.
Q2: What if I cancel my membership after 10 days?
You’ll receive a prorated refund for the remaining 20 days (if within the 7-day window).
Q3: Do I need to return any materials?
No. Digital courses and memberships are non-tangible, so no physical returns are required.